Here you will find the most frequently asked questions

SHIPPING

Shipping is free of charge within Switzerland. In Europe, it is free above a purchase value of CHF 200 and worldwide above a purchase value of CHF 250.

Express delivery can be arranged upon request. We generally charge CHF 20 for express deliveries. Depending on the delivery destination, this can also be higher.

  • CH
    Free shipping
  • EU
    Free shipping above CHF 200 otherwise CHF 5
  • WORLD
    Free shipping above CHF 250 otherwise CHF 6

Possible customs duties are to be considered

SWITZERLAND

We send our parcels with A-Post (delivery time 1 working day). From receipt of order, the package will be in your letterbox in 2-5 working days, depending on stock.

EU & WORLD

We send our parcels with Swiss Priority (delivery time depending on the country in 2-5 working days). From receipt of order, the package will be in your mailbox in 2-10 working days, depending on stock. Delivery times to countries outside the EU may take longer.

DELIVERY OF MULTIPLE PRODUCTS

If you have ordered several products with different delivery times, these will be combined into one package and the longest stated delivery time will apply.

HIGH DEMAND

In the event of delivery delays, we will inform you immediately by e-mail. We reserve the right to make partial deliveries. Subsequent deliveries are free of shipping costs.

Please note that we sell handmade jewelry and there may be delays in production in case of exceptional order volumes.

Yes, every order comes with a beautiful jewelry box. Silk paper and additional stabilizing material ensure that the jewelry arrives at the delivery address in perfect condition. If you want to give the jewelry as a gift, it will be delivered in the ideal gift packaging.

If you have any special requests, you are welcome to note them in the payment process under "Order instructions (optional)".

EXCHANGE / RETURNS

Yes, the jewelry can be returned within 14 days of receipt in its original packaging, undamaged and unworn. Please use our shipping box if possible and return the jewelry to our postal address at your own expense:

Gur & Partner GmbH
Purajoya
Steinacherstrasse 15B
CH-8910 Affoltern am Albis

The refund will be made after receipt of the flawless return delivery within 14 days.

Yes, we attach great importance to sustainability and like to repair jewelry where possible.

Please contact us by e-mail and send us a picture of the jewelry. We will be happy to look at it individually.

info@purajoya.ch

MATERIAL, PAYMENTS, MY ACCOUNT

There are several ways to have a look at the jewelry on site:

  1. We are regularly on the road at markets around Zurich. You can find our market data under "About us/Interesting facts" or click here.
  2. Do you celebrate a big event or are you planning a jewelry party? We would be happy to visit you at home (German-speaking region of Switzerland). You can find more information under Jewelry Party.
  3. When ordering online, the jewelry can be returned within 14 days of receipt in its original packaging, undamaged and unworn.
  4. Arrange a private appointment with us in Affoltern am Albis, Zurich. Contact us by email info@purajoya.ch or by phone +41 76 831 18 97.

The 925 silver jewelry is gold plated by hand in a gold bath and coated with 3-5 microns of 24 carat gold. Depending on the gold bath and the surface structure of the jewelry, minimal colour deviations may be visible.

Since we refine our jewelry ourselves, we can also coat rose, white gold, rhodium and more upon request.

Gemstones are a purely natural product. The term gemstone is used to describe minerals, rocks and nowadays also substances of organic origin (e.g. amber and pearls) with a certain rarity value. We select particularly beautiful gemstone pieces for our jewelry collections. For earrings, we carefully ensure that both have the same colour nuance.

Find out more about our gemstones & jewelry pieces in our GEMSTONE WIKI .

Log in via the corresponding area "MY ACCOUNT" (human symbol) in the menu at the top right or click here. You can edit and delete your account as you wish (delivery address, billing address, settings).

In case of doubt, please contact us at info@purajoya.ch.

Ask us